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 Information 
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 Where to Access 
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 Descriptions of who we are 
 
  
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 Our Mission, Values, Behaviours and Corporate Objectives 
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 Online - About Us  
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 Area(s) of operation – Housing Stock 
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 Online - About Us  
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 Business Plan 
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 Online - Performance  
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 Customer Charter 
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 Online - Get Involved 
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 Location and opening arrangements 
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 Address 
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 Online - Contact Us  
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 Telephone number and e-mail address for general enquiries  
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 Online - Contact Us  
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 Telephone number and e-mail address for Housing Services Team 
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 Online - About Us 
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 Opening times 
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 Online - Contact Us 
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 Additional contact arrangements 
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 Online - Contact Us 
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 Contact details for making a complaint 
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 Online - Compliments and Complaints 
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 Information relating to Freedom of Information 
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 Publication Scheme and Guide to Information 
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 Online - Freedom of Information 
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 Charging Statement for Published Information 
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 Online - Freedom of Information  
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 Contact details and advice on making an FOI request  
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 Online - Freedom of Information 
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 Freedom of Information policies and procedures  
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 Online - Freedom of Information 
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 Charging Schedule for environmental information provided in response to requests made under EIRs – Access to Information Charging Statement 
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 Online - Freedom of Information 
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 About our Management Committee 
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  Management Committee Members  
 
· names 
 
· work related biographical detail 
 
· when they became a management committee member  
 
· office-bearing responsibilities  
 
· when they became an office-bearer   
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 Online - Management Committee 
 
  
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  Role of the Management Committee 
 
· governance structure chart (including sub-committees and working groups); 
 
· remits for management committee and any sub-committees   
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 Online - Management Committee 
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 How to become part of the management committee – committee membership 
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 Online - Get Involved 
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 About our staff 
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 Staff Management Team, and contact details 
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 Online - Staff 
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 Staff structure  
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 Online - Staff 
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 Governance Documents and Corporate Policies 
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 Rules/Articles  
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 Online - About Us 
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 Committee Structure, Standing Orders and Delegated Authorities 
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 Online - Management Committee 
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 Share Membership and Policy 
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 Online - Get Involved 
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 Code of Conduct for Staff  
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 Online - Staff Human Resource Documents 
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 Code of Conduct for Governing Body Members 
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 Online - Committee Governance Documents 
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 Entitlements Payments and Benefits Policy and Expenses Policy 
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 Online - Committee Governance Documents 
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 Register of Interests 
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 On Request 
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 Equalities and Diversity Policy 
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 Online - Documents 
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 Health and Safety Policy Statement 
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 Online - Documents 
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 Relationship with Regulators 
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 SHR Engagement Plan 
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 Online - Performance 
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 SHR Annual Assurance Statement  
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 Online - Performance  
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 Annual Return on Charter Submission to SHR 
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 SHR Website 
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 SHR Financial Returns 
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 Online - Performance 
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 Charter report to tenants 
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 Online - Performance  
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 Internal and External Audit arrangements 
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 Online - Performance 
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 Key Partnerships 
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  Strategic agreements with other organisations 
 
(Organisations we work with) 
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 Online - Organisations We Work With 
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