Estate Caretaker Service
A key objective for us is to provide an efficient, responsive and cost-effective housing service to our customers. Our internal management business plan addresses the risk to our service delivery if our customers do not have well maintained properties with a safe and attractive environment to live in. The provisiong of the in-house Estate Caretaker service assists us to deliver our objectives, manager our risks and meet our customer expectations.
As your landlord we ensure that the common areas we own are maintained efficiently and effectively from rent, service charge and factoring income. Some residents pay a service charge for specific aspects of the Estate Caretaker Service, for example close cleaning.
We are committed to maintaining close working partnerships with council services to maximise service delivery within our areas of operation. For example, Bins and Recyclingm Environmental Health, Roads and Lighting, Police and other services our residents pay for through their council tax charges.
Two employees deliver the Estate Caretaker service; a Senior Estate Caretaker and an Estate Caretaker. The Estate Caretakers work Monday to Friday 8:00am to 4:00pm.
The work of the Estate Caretaker Service is supplemented by our Landscape Maintenance Contract. Our Landscape Maintenance Service is currently delivered by Idverde (https://www.idverde.co.uk/), and includes the cutting of grass in communal areas and the maintenance of common shrub areas.
The following outlines the core services delivered by the Estate Caretakers: