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We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

Pineview is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. In response to the Scottish Public Services Ombudsman's review of complaint handling, we have fully implemented their Model Complaint Handling Procedure. 

If something goes wrong or you are dissatisfied with our services, please tell us so we can learn from it. You can use the online form below to submit your complaint, alternatively please contact the office on 0141 944 3891 or mail@pineview.org.uk.


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