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Vulnerable & Elderly Customers

Our staff team are phoning all tenants that we have telephone numbers for, and are prioritising calls to our vulnerable and/or elderly tenants.  These calls are to ensure some contact and to see if we can help give advice during this difficult time.  If you have changed your telephone number or do not think that we have it, please e-mail your details to mail@pineview.org.uk or telephone 0141 944 3891 and leave a message with your name, address and telephone number.

There is also help available from Glasgow Mutual Aid - Coronavirus - Self Isolation Help from Glasgow Mutual Aid (27.03.2020)

Advice & Assistance

We will use this section for general advice and assistance that might be of use to our customers during this time. 

Coronavirus GCHSCP Covid19 Public Protection Bulletin 2

Coronavirus - Help With Self Isolation (27.03.2020)

Coronavirus - Self Isolation Help from Glasgow Mutual Aid (27.03.2020)

Coronavirus - Benefits Review Suspension and Advice (31.03.2020)

Coronavirus - DWP Request to Use Online Journal (09.04.2020)

Coronavirus - Money Advice and Support Services (07.04.2020)

Managing your Prepayment Meter through the Coronavirus Outbreak (31.03.2020)

Coronavirus - Glasgow HSCP Glasgow Resources Information (31.03.2020)

Coronavirus - Domestic Abuse Help (06/04/2020)

Coronavirus - Farmfoods Voucher FAQs

Cope - useful phone support

COPE - Whit's Happening Issue 4 - 11.05.2020

COPE - Looking after your mental health when working from home

COPE - Life is strange tips

COPE useful advice and resources for Mindfulness (31.03.2020)

COPE Mindfulness Poster (31.03.2020)

COPE - Your Mental Health Matters (15.04.2020)

COPE - Getting into a health routine

COPE - Tips for a better nights sleep

Coronavirus Kindness Tips from MHF

Paying Your Rent

We know a lot of our tenants will be worrying about paying their rent if they have been made unemployed or had their income cut - we are here to help you.  Please contact us for support, help and assistance.

CAB can also provide useful advice and assistance, especially during these difficult times - Citizens Advice Scotland

For Government advice on claiming benefits during the Coronavirus period please refer to the following - Coronavirus and claiming benefits

Coronavirus - DWP Request - Please Use Online Journal (09.04.2020)

Repairs & Maintenance

Due to Government restrictions and the requirement to reduce the risk of spreading Coronavirus, we have had to restrict our repairs and maintenance service to emergency (life and limb) repairs only.  All non emergency repairs, and all cyclical maintenance and planned renewals are currently on hold until further notice.  Please continue to report your repairs to us as we are logging them for priority work when restrictions are lifted.

Coronavirus - Repairs and Maintenance Service (27.03.2020)

National Volunteering Plan

A new ‘Scotland Cares’ campaign has been launched to encourage people to volunteer during the coronavirus (COVID-19) pandemic.

While the most important ask for the public remains to stay at home and follow the essential public health guidance, people who are healthy and not at risk can volunteer to provide practical or emotional help to those most in need.

Those wanting to volunteer to support their communities have three options which are signposted from the Ready Scotland website:

Scotland Ready

• returning NHS workers will be directed to existing voluntary arrangements in NHS Scotland

• people wishing to offer their support to our public services, including the NHS and local authorities, will be directed to a site co-ordinated by the British Red Cross

• those looking for opportunities with other charities or community groups in their area will be directed to Volunteer Scotland for information

You can only volunteer to carry out tasks which involve leaving your home, once a day, if you are not required to be isolating and are not in any risk categories.  Please check the latest advice at NHS Inform.

To sign up, please follow the relevant links below:
•Returning Health & Social Care workers can sign up here - NHS Coronavirus Recruitment
•Join the British Red Cross to support our public services including the NHS and local authorities - British Red Cross
•Sign up to Volunteer Scotland to support other charities and groups in your community - Volunteer Scotland

Please be assured that as soon as your help is needed, you will be contacted. Where possible your offer will be matched with specific needs.

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